Frequently Asked Questions

What materials do you use?

Our jewelry is thoughtfully crafted using high-quality materials selected for their beauty and durability. Material details for each piece can be found on the individual product page.

Is your jewelry hypoallergenic?

Many of our pieces are designed with sensitive skin in mind. Specific material information is listed on each product page so you can shop with confidence.

How should I care for my jewelry?

To help your jewelry last for years to come, we recommend removing it before swimming, showering, exercising, or applying perfumes and lotions. Store pieces in a cool, dry place when not being worn.

Do you offer gift packaging?

Yes. Every Cloudberry & Co. order is packaged with care, making it perfect for gifting or treating yourself.

How long will it take to receive my order?

Most orders are fulfilled in 1 to 2 business days, then delivery is typically: United States 5 to 8 business days, Canada 7 to 10 business days, United Kingdom 5 to 8 business days, Europe 3 to 10 business days, Australia 3 to 10 business days, and Global 7 to 14 business days.

Do you offer free shipping?

With love from Cloudberry & Co., we offer complimentary worldwide shipping to every corner of the world.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.

What is your return policy?

We want you to love your purchase. If you're not completely satisfied, please contact us within 30 days of delivery. Due to hygiene and the handmade nature of our products, some items may not be eligible for return. Please review our full return policy for details.

What should I do if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include photos of the damaged item and packaging. We'll work with you to make it right.

How can I stay updated on new collections and launches?

Join our email list and follow us on social media to receive early access to collection launches, exclusive offers, and behind-the-scenes updates.